FAQ & Shipping Info
Shipping Rates:
Rates are calculated by weight of items purchased and shipping materials. Please check options for the most economical for your purchase. We generally ship USPS First Class/Ground or USPS Priority.
Shipping Times:
We ship 2-3 times per week, Mondays (unless it's a holiday) Wednesdays and sometimes Thursday or Friday. Curious about your order or need something ASAP message me, I do my best to ship in a timely manner. Please know we ship from WI, below is a general guideline for transit times going ground service.
Damaged Packages:
We know damage can happen in transit, IF your package is damaged please take pictures of any damaged parcels before you open them. Then open to inspect the product, if the product is fine no further action is needed. If the item is not fine please email pictures and descriptions using our contact us page or contact_theletterj@yahoo.com
Defective Items:
Please reach out to us to discuss solutions, returns may not be needed but please keep item and packaging to assist in your return.
Contact Us:
We apologize at this time we are not available via phone, this is a one person ran small business and contact is made via email. I am quick to respond, typically same day within a few hours. Please use the contact us form with any inquiries.
Condition Abbreviations:
Item's condition will be noted with ***followed by an abbreviation listed below as well as any other flaws or areas of note.
NWT= New With Tags
NWOT=New Without Tags
GUC=Good Used Condition
EUC=Excellent Used Condition
Measurements:
All measurements are approximate, provided in inches and taken when the item is laying flat unstretched. Length is taken from center shoulder to hem, rise is waist to crotch seam, inseam is crotch seam to hem on the inside of the leg. Bust and Chest are taken underarm to underarm or closest area to the bust.